A DVD player and a telephone are featured in each guestroom at this luxury venue. So I have no hesitation in recommending onefinestay. A free inside look at company reviews and salaries posted anonymously by employees. The company had a rocky few years a few years ago, so it really feels like working here allows you to be part of building something new. As a rapid responser most of my work is performed in homes, where I work independently. Worth checking OneFineStay before booking a hotel on Kayak or with your Starwood points. Relaxed office environment. The same one giving the US and much of the world direction and they firmly advised me NOT to travel any time in the near future. They did not catch that in our listing a full bed had changed to a twin which ended up causing the renters great problems. - Focus on training and development These people have no heart and profits over all. United States ; New York (NY) Long Island ; Hamptons ; Southampton ; Water Mill ; Water Mill B&Bs / Inns ; White Fences Inn; Search. They offered us October 2020. Our departure therefore was caused by events beyond our control. As a result they kept half my money for a service they were unable to deliver. 1)The Plum Guide marketed my choice under afictitious name of a non existent person. I have stayed in onefinestay apartments several times over the years in London. Just a "travel voucher" offered. I am aware of the "illegal rental" situations. Leadership is committed and communicative. Apart from the owner's extraordinary disdain of our situation totally beyond our control, and happily keeping our money, our contract was with OFS, not the owner, and it is OFS's responsibility to refund us. They REFUSED. Are you sure you want to remove this review from being featured for targeted profile? This company is irresponsibly hemorrhaging its parent companies money and on the quick path to closing its doors. I spent months explaining this to these folks and countless hours. Enjoy a warm welcome with tailored amenities and 24/7 support. We are bitterly disappointed in OFS's attitude which has left us disillusioned, and mistrustful of their shallow efforts to compensate us. Budget Inn: Fine for a one night stay - See 16 traveler reviews, candid photos, and great deals for Budget Inn at Tripadvisor. The property itself is so clean and comfortable - I couldn’t find fault in such a well maintained and central properly. New York City. Interaction with them has been unpleasant and unhelpful. Rooms. We will not be using OFS again owning to its cynical and unethical treatment of us. View Deal. A little leery of whole balance required upfront. Onefinestay - Midtown Private Homes New York - Located in proximity to 33rd Street underground station, Onefine Midtown Private Homes apartment offers a garden and a terrace. -No sense of boundaries or respect for work/life balance The service & properties they offer in London are top class, so I am assuming if it... New York City. -Extremely shady business tactics NOT OPINIONS. English; French; German; Dutch; Portuguese; Spanish; Italian; To filter reviews, Sign In or Register. << We are aged 77 and 76 years. Answer 1 of 49: Hi, We have used the company One Fine Stay in London & have noticed that they are advertising properties in NYC. I guess they won't care since they expressed in their email that they refuse to refund our money because they care more about their home owners than their customers. We booked an apartment through plumguide.com in Milan , Italy for a family of 10 people. I had to cancel my recent rental with onefinestay due to travel restrictions imposed as a result of the Covid 19 pandemic. Good luck with that! PLEASE SEE BELOW-I STATE UNEQUIVOCALLY PLUM GUIDE ( THE THIRD PARTY) HAS BEEN HONORABLE AND JUST RETURNED OVER $3000 OF THEIR COMMISSION. Whatever your dream vacation experience – seeing an all-star Broadway show, exploring iconic Central Park or sipping artisanal cocktails in Dumbo – you can do it all here. We explained it was their fault as they had come to check it but they said in their documents they are not liable. The people who earned it don’t deserve to keep their money? Interaction with them has been unpleasant and unhelpful. The service & properties they offer in London are top class, so I am assuming if it... New York City. Its very unsafe to travel right now in my condition and its so unfortunate that among all of this Ive spent months fighting with this company which has seriously caused me distress. Answer 1 of 23: I have had a very bad experience with this company - property had safety issues, was misdescribed on the website, but One Fine Stay staff just gave me the runaround. Fast-paced & growing quickly, opportunities for professional development, great culture and people, Some roles are pretty demanding, though not unexpected for customer service/hospitality/operating companies. This has put my family and I in a situation I never thought I would need to be in and their indifference to others' suffering and needs is despicable. The company had a rocky few years a few years ago, so it really feels like working here allows you to be part of building something new. AVOID AT ALL COSTS! -Unprofessional toward guests and employees They pulled every trick they had. 3.0 ★ ★ ★ ★ ★ 53 % Recommend to a Friend. This will replace the current featured review for targeted profile. Karma is coming. Former stories of great culture and tight knit teams prior to the new executive team appointment a year ago. We were obliged to return to Australia from NYC after 5 days of a 4.5 week stay at a onefinestay (OFS) property owing to the COVID-19 State of Emergency declaration in the city on 12 March. We lost a lot of money with this company. In conclusion, we had no complaint about the apartment , however the management was unprofessional to a certain extent. Personal service . Low pay and lots of holiday work with no holiday pay. We have used Onefinestay on 2 occasions- New York & Paris. Answer 1 of 20: Considering booking through One Fine Stay. If you were to cancel your booking now or prior to 14 days of your arrival, you would receive a 50% refund of your booking (£6790.50).Unfortunately, as per our cancellation policy, the booking becomes non-refundable 14 days before the check-in date, therefore we won't be able to process the refund after the 18th of March.Please see the link below for more info:I CANCELLED THE BOOKING ON THE 15TH OF MAY WITH THIS WARNING THAT I WOULD NOT EVEN RECEIVE 50% IF I DELAYED.WE KNEW LIVING IN ASIA THAT WE COULD NOT HONOR THIS BOOKING. We wanted somewhere for the family over Christmas in Paris. I was met with someone who was friendly and informative about the property. The hotel is set within 6 km from New York city centre. This company , after many attempts will just refuse all funds to people and really have no moral compass. White Fences Inn. They also are equipped with dishwasher and a stovetop. -Horrible, aloof Management Reply from Plum Guide5 days agoGood afternoon Ron,Thank you for your patience on this matter and please do accept my apologies for the delay in response. Sort. You can truly spend your life at work. And even if they could get into the UK, they might still have to quarantine for two weeks. I repeat, stay away from this company. They do care about their customers. They REFUSED. FACTS ARE FACTS. This company is so shady and corrupt. Our trip was to visit our beloved late son’s three year old daughter and her mother. We seek out those homes, so you can… - White Fences Inn. STAY AWAY! What It’s Really Like to Work at Some of the World’s Most Iconic Brands, 8 Companies Offering Seriously Good Financial Benefits, 10 UK Jobs Where You Can Earn More Than £65,000, The 25 Highest Paying Companies in the UK for 2019, 10 Highest Paying Entry-Level Jobs in the UK, The Best Questions to Ask at an Interview, According to a Hiring Manager, 5 Keys to Preparing for a Competency-Based Interview. Onefinestay are our HOSTS for a ten day family trip to London, booked through Airbnb. A real disappointment. Cancellation policy is only a ruse as they hide behind technicalities and excuses. LaGuardia airport can be reached by car. They then offered us a credit to use them for other locations upto 12 months, still no full refund. © 2021 Trustpilot, Inc. All rights reserved. So three layers of marketing where the buck can be passed and blaming the other entity.As a consumer I have little recourse where to turn ONE FINE STAY and ACCOR has kept 50% of my payment and shared it among themselves and THE PLUM GUIDE. We had to be sharing closets and cases with the homeowners belongings- which I am sure is neither something the home owner would like, nor the visitor. Never no bad complaints about the cleaning, Their is no cons for one fine stay I didn’t really have a problem with them, - Transparency The service & properties they offer in London are top class, so I am assuming if it... New York City. Read employee reviews and ratings on Glassdoor to decide if onefinestay is right for you. I stand by this review. A little leery of whole balance required upfront. Thank you so very much OFS!! Everything you need to know about arriving for (and departing after) your stay with us. One Fine Stay refused to give a refund and only offered a voucherwhich we don’t want.A very disappointing response from a company who claim to be at the top end of the market.They deserve the reviews they are getting. This company has no ethics, no sympthy and should not be trusted. Your response will be removed from the review – this cannot be undone. As soon as I emailed them regarding the cancellation, they responded immediately and refunded the money back into my account within 2 days. One fine stay came to review our home as I had told them we had made some changes (Edward to be exact). We will never ever use them again. Expedia.com $289. Starting your New York onefinestay. There's a lot of things that make this work place special however; the culture and the people at the job is what make it worth working there. Despite countries being put on lockdown, flights being cancelled, and customers with auto immune issues who cannot travel. 2 reviews for onefinestay, 5.0 stars: 'Not cheap, but lots of nice places. Quality Hotel & Suites At the Falls: Fine for One Night Stay! They have retained US$5,825.00 of our money. People are passionate about their jobs, the culture is open to ideas, and a lot of responsibility and say is given right off the bat. I came back to an unclean home, beds unmade, bathrooms not clean etc. Employers really care that you enjoy what you're doing take into account your ideas and any level of the company. I used to be a loyal customer of One Fine Stay. A beachside estate in the Caribbean, a townhouse in New York or an apartment in one of Europe’s culture capitals – wherever you’re headed, every home is handpicked for space, character and comfort. Find the perfect private rental for your next trip in New York. What about us? Will NEVER book with them again and I advise anyone considering booking with this company to seriously look elsewhere to save yourself a lot of headaches. I find the service I have so far encountered from everyone in their team to be faultless and their homes where I have stayed have always been clean and beautifully decorated. They decided to give the renters a discount and take half of our rent on top of their huge margin. It rewards people who take initiative and bring fresh ideas to the office. I will reach out to many of you should this continue to not be resolved. 17 onefinestay reviews in New York City, NY. Because there were some rocky years in the past, there is still some confusion around roles and processes. PLEASE for your sake and the sake of your wallet book elsewhere. Budget Inn Cicero: A Fine One-Night Stay - See 33 traveler reviews, 122 candid photos, and great deals for Budget Inn Cicero at Tripadvisor. I wish I had known what kind of business I was dealing with before I got involved and I advise you to stay away for your own sake and because there are other companies that care more about you than this one. If they treat someone in my situation like this , how would you feel you would be treated? They actually emailed us back and told us that the reason they refuse to refund our money is because their home owners depend on this money for income. Until there is a vaccine and even then to be cautious to see if it works. -No capacity for employee appreciation Extremely disconnected and toxic work environment. Offering individualised stays & services in carefully curated homes all around the world. Moreover, when an apartment is given out to rent, there should be enough cabinets and closets to satisfy the needs of the visitors. One Fine Stay has kept my money for a rental that we could not use due to Covid 19. despite numerous attempts to reason with them. I HAVE NOW BEEN INFORMED BY THE PLUM GUIDE THAT THEY HAVE TRIED TO NEGOTIATE WITH ONE FINE STAY BUT THAT THEY HAVE REFUSED. Answer 31 of 49: Hi, We have used the company One Fine Stay in London & have noticed that they are advertising properties in NYC. House keepers always following the rules and always on time. I am absolutely dumbfounded and saddened that during a global pandemic they refuse to accommodate and help out their customer. They collected my money and called themselves Marcos Los Arcos totally fictitious name. - Management truly cares and is continuously working to make improvements and process changes, - Small team so workload can be heavy at times Then they offered a credit upto 18 months , no full refund. They were inflexible during the Coronavirus epidemic despite most shops, services, and flights being non-operationable. a declared pandemic which threatened to, and has, killed tens of thousands of people in NYC). Globally difficult to get in touch with. Putting themselves first. Our advisors help find a beautiful home that’s right for you. PLEASE NOTE ONE THIS IS AN EDITED REVIEW AS MY INITIAL REVIEW WAS CHALLENGED BY ONE FINE STAY DUE TO MY BEING UNHAPPY WITH THE CANCELLATION POLICY OF THE 3RD PARTY AND CLAIMING I MADE DEFAMATORY ACCUSATIONS. My Husband and myself booked , what we thought was refundable stay through a travel company Onefinestay. Find 11 listings related to One Fine Stay in New York City on YP.com. Operations Manager (Current Employee) - New York State - March 18, 2018 Onefinestay is a young company which offers employees a fast paced environment to work for. Lots of growth potential. Both times we were greeted by young enthusiastic locals who happily showed us around our temporary homes and provided us with some great local tips. Glassdoor has 157 onefinestay reviews submitted anonymously by onefinestay employees. 72 % Approve of CEO. NYC.com information, maps, directions and reviews on onefinestay - Midtown apartments and other in New York City. We had to cancel our trip to Rome due to the COVID-19 outbreak. One fine stay did not have a professional customer service when they knew I was frustrated and being over charged, they refused to send me the pictures of my home which I paid for & requested them to do so, and left the home in a dire state when their clients left. This can take up to 5 working days to reach your account.This refund was made promptly but One Fine Stay would not and did not. He has let the most talented people in the company walk away or has terminated them unjustly. The culture is vibrant and it's altogether a great group of people to work with, across all levels. This being said, the agency that was managing the property ( onefinestay) was certainly not up to our expectations. Hotels, air b n b, and airlines around the world have offered full refunds. Deceptive, Shady and DishonestA crisis like the one we have faced allows people and companies to show their true colors. Nobody in their right mind should pay more to get less, and that's exactly what you get with One Fine Stay. I AM POINTING OUT THE VARIOUS EVASIONS USED BY ONE FINE STAY TO REFUSE A REFUND DURING THIS CRISIS NOT THE PLUM GUIDE!!!!! This job can be very physical, and I often suffered from back pain after working a demanding shift. - See 726 traveler reviews, 318 candid photos, and great deals for Quality Hotel & Suites At the Falls at Tripadvisor. Lowest prices for your stay. As the saying goes, buyer beware, and I would caution anyone considering onefinestay for their holiday plans to absolutely stay away from this outfit.As you can see from their reply they continue in their obstinate stance despite Accor, their parent company, offering full refunds for guests at hotels in the U.K. that are impacted by the government shut down. NYC.com, the authentic city site, also offer a comprehensive Hotels section. The company is in an innovative space in the hospitality world. Had to cancel reservation for a family celebration in London due to Covid. Generally a very good experience on onefinestay.com.' In our case, despite admitting that the home in fact was unavailable for use due to the lockdown, they refused a full refund - offering a useless coupon for a future stay or 50% refund. I was out of pocket over £3000.00. The properties were fabulous- better than expected and very clean! The communication, welcome and follow up were all first class and we will almost certainly give them another try when next in a major city where they operate. In particular my case which is due to serious health conditions. Check In — / — / — Check Out — / — / — Guests — Lock in the lowest price from these sites. MY EMAIL FROM THE PLUM GUIDE. It's an empowering experience that allows learning and growth. If we cancel the booking, we lose our deposit. 16 Ratings. Within a 10-minute walk, guests will find Roosevelt Island Tramway cable car station. If Stacey will begin a class action suit I will be happy to join. Reputation, once lost, cannot be easily regained, COVID-19 - Accommodation Cancellation - Refusal of Refund. Do not ever book with this company. THEY ARE THIEVES!!!! They don’t care at ALL. One Fine Stay has kept my money for a rental that we could not use due to Covid 19. despite numerous attempts to reason with them. 2) The real renter was ONE FINE STAY who have their own website and books these apartments.3) One Fine Stay is in fact owned in part by the French hospitality giant ACCOR.SEE THEIR LOGO ON THE WEBSITE. Does anyone know if this is legit in NYC? Has anyone used them? Anyone who lists their home and goes along with this should be liable as well. I will be taking my business elsewhere in the future. We asked our Onefinestay HOSTS to cancel our reservation, so we could get our £1,000 deposit back from Airbnb. We therefore cannot return to New York (we have no interest in any other international destination). Onefinestay, other than offering coupon for which I would have no use, made no adjustment to their cancellation policy to reflect circumstances that were completely beyond anyone's control. Onefinestay were so efficient. Especially in the operating teams, the daily grind can be a lot to deal with in peak times. Deplorable. Are you sure you want to replace it? Our accommodation booking was for the express purpose of having a 'live in New York' experience. They truly could not have been more helpful. Specialties: We're onefinestay, pioneers of handmade hospitality. Unprofessional HR department. Again, it's more of a "startup" in culture. I suggest you take that sort of treatment into account when making a booking. Siyer. I stayed in one of the properties near Tower Bridge. We booked a trip from San Diego to London England. We too had to cancel our planned stay in London due to government imposed travel restrictions and lockdowns in both the US and the UK. How Are Businesses Really Treating Employees During COVID-19? As so many others have shared here, Onefinestay has shown itself to be an utterly uncaring and unethical company. On our travels so far we've learned that the finest homes are made with love and labour, crafted and cared for by their owners. I am a patient at the NHI. New York is one of the greatest destinations in the world, a city that has everything, from high-end shopping at Fifth Avenue to avant-garde art at MoMA. - Ability to voice opinions, ideas, concerns, etc We have continued the discussion with your host on your behalf and I am afraid that in this instance, your host has again declined our request to issue a further refund. Incompetent senior management team and CEO. We rented our home out over Xmas in NYC. Please let me remind everyone that England and US have boarder and travel bans. Everyone is extremely driven and passionate about what they're doing. We were told that the check in was at a certain hour and we had to wait an additional hour and 40 minutes inside the apartment waiting for the cleaning team to finish their job , while they were supposed to have prepared everything at the check in time they stated. We have explored New York, … Answer 11 of 49: Hi, We have used the company One Fine Stay in London & have noticed that they are advertising properties in NYC. … They REFUSE to do this. But many of you may have claims. Extremely horrible place to work. We would certainly recommend Onefinestay and we would not hesitate to use them again in the future. See my brief story below. While “force majeure” is a legal concept onefinestay readily recognizes for homeowners, it turns a blind eye when such catastrophic events as Covid-19 affect the plans of renters unable to stay in their homes. I have email correspondence to prove it. -Sending underpaid employees out to soothe extremely tense , sometimes dangerous situations that they are not trained for or paid enough to engage in Answer 11 of 20: Considering booking through One Fine Stay. Love working here. All Onefinestay have to do as HOSTS for an Airbnb booking is CANCEL us. I urge anyone to avoid using this company and in turn I am boycotting all Accor brands which I had formerly used in my travel.I quote from my email . It has many of the advantages of a startup -- but it has already been acquired, so it has advantages of stability and support as well. This company will no longer be in operation by the end of 2020. Most corrupt company I've ever encountered, I stayed in one of the properties near…fabulous SE1 apartment, We booked an apartment in Milano through plumguide, Spacious Luxury Apartment in the Centre of Paris. Shame on Accor for owning this and join us in boycotting all Accor properties.IN RESPONSEThe response below is a complete and total lie. THIS IS THE CHRONOLOGY- QUOTES DIRECTLY FROM EMAIL FROM ONE FINE STAY. Answer 1 of 8: I have been looking into different accommodation options and I am particularly interested in the onefinestay rentals. This company refuses to cooperate.As you can see, the company has just copy and pasted responses that a lawyer or pr group came up with.UPDATE: PLUM GUIDE fought for us and were able to get us a refund. One fine Stay did everything, and I mean EVERYTHING, in their power to hold our money, do the wrong thing, and steal from their customers. one fine stay have now backtracked and created a "flexible" booking option just to rub it in our faces, but to this day no refund. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": false }. Thanks for stopping by to leave a review- we really appreciate the feedback. They have a company culture that is exposed in some of the reviews of their former employees on glassdoor website. NYC.com, the authentic city site, also offer a comprehensive Hotels section. Does anyone know if this is legit in NYC? I'm glad to hear you're enjoying the office environment and working in our beautiful homes! Does anyone know if this is legit in NYC? One parenthetical sentence caught my eye: >> (Last year New York State passed legislation aimed at dismantling illegal hotels and certain short-term rentals managed as investments, but you are not breaking the law if you rent out a place you actually live in, with some restrictions.) During a global pandemic they are refusing to give a refund or credit to anyone who has booked a stay with them. Does anyone know if this is legit in NYC? Thomas Girard. They have a company culture that is exposed in some of the reviews of their former employees on glassdoor website. I am truly sorry and please know that I did my best to explain your perspective to them.I can however confirm for you that Plum will be refunding for you a full refund of our fees on your reservation.